1. Who We Are
BoBook is the controller of personal data processed in connection with its virtual assistant, travel support, booking coordination, and related services. Contact details and company information should be listed in the legal notice or footer of the website.

2. Personal Data We May Collect
We may collect and process:

  • name,
  • email address,
  • phone number,
  • billing and invoicing details,
  • booking details,
  • travel preferences,
  • identification or passport information where necessary for a booking,
  • communication records,
  • payment-related authorization records,
  • technical or website usage information where applicable.

3. How We Use Personal Data
We use personal data to:

  • provide requested services,
  • communicate with Clients,
  • prepare itineraries and booking proposals,
  • coordinate reservations with suppliers,
  • process or support payments and payment authorizations,
  • issue invoices,
  • maintain accounting and internal records,
  • comply with legal obligations,
  • prevent misuse, fraud, and disputes,
  • protect legal rights and claims.

4. Legal Bases for Processing
Where GDPR applies, we process personal data on one or more of the following bases:

  • performance of a contract or steps prior to entering into a contract,
  • compliance with legal obligations,
  • legitimate interests in operating, securing, and improving the business,
  • consent, where specifically required.

5. Payment Data
We seek to minimize the collection and handling of sensitive payment data. Clients should provide payment card details only through secure approved methods or directly to the relevant supplier. BoBook does not intentionally retain full payment card numbers or CVV/security codes in ordinary business systems. Where payment-related records are retained, they are limited to what is reasonably necessary for proof of authorization, accounting, legal compliance, customer support, or fraud prevention.

6. Sharing of Personal Data
We may share personal data with:

  • hotels, airlines, transport providers, activity providers, and other travel suppliers,
  • payment processors and secure form providers,
  • e-signature and document service providers,
  • accountants, legal advisers, and IT providers,
  • public authorities or regulators where legally required.

We do not sell personal data. We share personal data only where reasonably necessary for service delivery, compliance, operations, or the protection of legal rights.

7. International Transfers
Where personal data is transferred outside the European Economic Area, we will rely on appropriate safeguards where required by law, such as adequacy decisions, contractual safeguards, or another lawful transfer mechanism.

8. Data Security
We use reasonable technical and organizational measures to protect personal data from unauthorized access, disclosure, misuse, alteration, or loss. However, no online transmission or storage system can be guaranteed to be completely secure, and Clients should avoid sending sensitive data through unsecured channels.

9. Data Retention
We retain personal data only for as long as reasonably necessary for service delivery, customer support, recordkeeping, accounting, dispute resolution, legal compliance, and protection of legitimate business interests. Data that is no longer needed will be deleted, anonymized, or securely archived as appropriate.

10. Data Subject Rights
Depending on applicable law, you may have the right to:

  • request access to your personal data,
  • request correction of inaccurate data,
  • request deletion,
  • request restriction of processing,
  • object to processing,
  • request portability of data,
  • withdraw consent where processing is based on consent,
  • lodge a complaint with a competent data protection authority.

11. Cookies and Website Data
If BoBook operates a website, the website may use essential technical tools and, where applicable, analytics or other cookies. A separate cookie notice may be provided where required by law.

12. Contact
Requests relating to privacy, data access, correction, or deletion should be sent to the contact email listed in BoBook’s legal notice.

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Terms of Service

BoBook provides online virtual assistant, travel support, booking coordination, and related administrative services. We may assist with research, itineraries, supplier communication, and reservation support, but travel services themselves are provided by third-party suppliers and remain subject to their own terms, prices, availability, cancellation rules, and refund policies.

Clients may either pay suppliers directly or authorize BoBook to arrange payment on their behalf for a specific transaction. Clients must not send full payment card details by ordinary email, messaging apps, or unsecured attachments. Where payment authorization is required, BoBook will request the use of a secure approved method or direct payment to the supplier.

BoBook does not intentionally store full card numbers or CVV codes in ordinary business systems. Our service fees are separate from supplier charges and may be non-refundable once work has started, unless otherwise agreed or required by law.

Privacy Policy

BoBook collects and uses personal data only as needed to provide services, coordinate bookings, communicate with clients, issue invoices, maintain records, and comply with legal obligations. This may include name, contact details, booking information, travel preferences, identification details where necessary, and limited payment-related authorization records.

We do not sell personal data. We may share data with suppliers, payment providers, secure form providers, accountants, IT providers, and authorities where necessary. We take reasonable measures to protect personal data and ask clients not to send sensitive payment information through unsecured channels.